Returns & Refunds
Last updated: May 2026
✅ We offer a 7-day return policy on all eligible items.
Return Eligibility
To be eligible for a return, your item must:
- ✓Be returned within 7 days of delivery
- ✓Be in original, unused condition
- ✓Be in original packaging with all tags attached
- ✓Be accompanied by proof of purchase (order ID)
Non-Returnable Items
- ✕Items marked as final sale
- ✕Perishable goods
- ✕Intimate or sanitary items
- ✕Items that have been used, washed, or altered
- ✕Digital products or software
How to Return
1
Contact Us
WhatsApp or email us with your order ID and reason for return within 7 days of delivery.
2
Get Approval
Our team will review your request and send return instructions within 24 hours.
3
Ship the Item
Pack the item securely and drop it off at your nearest courier.
4
Refund Processed
Once we receive and inspect the item, your refund will be processed within 3–5 business days.
Refund Methods
📱
M-Pesa
Within 24 hours
🏦
Bank Transfer
3–5 business days
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us immediately with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.